Engaging Communities

Having the ability to engage effectively with communities is as important as ever, despite the ongoing pressure of budget cuts and reorganisation. Technology provides one solution, enabling organisations to optimise services, manage demand and reduce running costs.

Capita is leveraging its experience with multiple sectors to help the public sector engage with service users through a greater variety of methods. One crucial factor in this is capturing information at the first opportunity and reusing it as required. This is in contrast to situations where too much time is spent re-entering information in databases that has already been entered elsewhere.

Here are some examples of the way that Capita’s solutions can help you to engage better with service users and the wider community:

Accurate data for everyone - PoliceWorks® integrates Case, Custody, Crime, Intelligence, Mobile and Drink Drive modules around a single data warehouse. This provides the right information at the point of need, increasing responsiveness and improving public confidence.

Customer relationship management - Capita’s consultants help clients to transform their Microsoft Dynamics CRM systems into superb contact management systems. From detailed business analysis to making sure the system is based on accurate data, it’s all about enabling organisations to engage with customers and other stakeholders as effectively as possible.